At Blossom Box , we are committed to delivering high-quality products and exceptional customer service. If you receive a faulty or damaged item, we offer a straightforward refund process to ensure your satisfaction. Please review the following guidelines carefully to understand our refund policy.
Eligibility for Refunds
-
Faulty or Broken Items :
- Refunds are only applicable for items identified as faulty or broken upon receipt.
- Claims must be submitted within 30 days of the delivery date.
-
Proof of Purchase :
- A valid proof of purchase (e.g., order confirmation, receipt) is required for all refund requests.
-
Item Condition :
- The item must be returned in its original condition, including all packaging, tags, and accessories.
-
Order Cancellations :
- Orders may be canceled within 24 hours of purchase, provided the order has not yet been processed or shipped.
-
Final Sale Items :
- All sale items and discounted items are considered final sale and are not eligible for refunds, exchanges, or store credit unless otherwise stated.
How to Request a Refund
-
Contact Us :
- To initiate a refund request, please contact our customer service team via the contact form available on our website or by reaching out through the link provided at the top of the page. Include your order number and a detailed description of the issue.
-
Provide Evidence :
- Submit clear photos or videos demonstrating the fault or damage to the item. This will help us verify the issue promptly.
-
Return Authorization :
- Upon verification of the issue, our customer service team will provide a refund authorization and guide you through the next steps.
-
Return Shipping :
- The buyer is responsible for covering the cost of return shipping. Please ensure the item is securely packaged and shipped to the address provided by our customer service team.
-
Refund Approval :
- Once the item is received and confirmed to be faulty or broken, we will process your refund. You will receive a confirmation email once the refund has been issued.
Refund Method
- Refunds will be processed to the original method of payment or issued as store credit , at our discretion.
- Please allow 7–10 business days for the refund to reflect in your account after the returned item has been received and inspected.
Exclusions
The following scenarios are not eligible for refunds:
- Items that have been damaged due to misuse, unauthorized repairs, or alterations.
- Claims submitted after the 30-day period from the delivery date.
- Orders canceled after the item has been processed and shipped.
- Orders returned due to an incorrect or incomplete shipping address provided by the customer.
- Orders returned because the recipient is unknown, cannot be contacted, or refuses delivery.
Additional Information
- We reserve the right to inspect all returned items before approving refunds.
- This policy is subject to change without prior notice. We encourage you to review it periodically for updates.
Thank you for choosing Blossom Box . We regret any inconvenience caused and appreciate your understanding and cooperation. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.
